Conveyancing Hub (Aus) Pty Ltd T/A Conveyancing Hub respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). In this Privacy Policy, “we”, “us”, or “our” refers to Trading as Conveyancing Hub, and includes all related entities.

1. Collection of Personal Information

We collect personal information that is reasonably necessary to provide conveyancing, broking, and associated professional services. This may include:

• Full name, date of birth, and identification details
• Residential and postal addresses
• Contact details (email, phone)
• Financial and credit-related information
• Property and transaction details
• Employment and income information
• Information required for compliance with all regulatory and anti-money laundering obligations under the property and services related to us.

Information may be collected directly from you, through our website (Conveyancinghub.au), via phone, email, digital forms, aggregators, referral partners, or third-party service providers.

2. Use of Personal Information

We use personal information to:

• Provide conveyancing and property transaction services
• Liaise with financial institutions, lenders, brokers, agents, and regulators
• Verify identity and comply with legal obligations
• Assess applications and transaction risks
• Maintain internal records and compliance reporting
• Communicate with you regarding your matter
• Improve our services and digital platforms

We will only use or disclose personal information for the purpose for which it was collected, or for a related purpose permitted under the APPs.

3. Disclosure of Personal Information

We may disclose your personal information to:

• In-house Conveyancers and contracted Conveyancers
• Financial institutions and lenders
• Approved aggregators and service providers
• Government authorities, titles offices, and regulators
• Legal, compliance, and IT service providers
• Credit reporting bodies (where applicable)

All third parties are required to maintain confidentiality and comply with privacy obligations.

4. Our Conveyancers

Conveyancing Hub operates with both in-house Conveyancers and contracted Conveyancers. Personal information may be shared internally or with contracted professionals strictly for the purpose of managing and completing your transaction in accordance with regulatory standards.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Safeguards include:

• Secure document storage systems
• Encrypted digital communications where appropriate
• Restricted staff access controls
• Compliance protocols aligned with regulatory requirements

Where information is no longer required, it is securely destroyed or de-identified in accordance with legal retention obligations.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. Requests must be made in writing. We will respond within a reasonable timeframe in accordance with the APPs.

7. Overseas Disclosure

In limited circumstances, service providers or data storage systems may be located overseas. Where this occurs, we take reasonable steps to ensure compliance with Australian privacy standards.

8. Website and Digital Platforms

Our website may collect technical information such as IP addresses, browser types, and usage data through cookies or analytics tools. This information assists us in improving website functionality and user experience.

You may adjust your browser settings to decline cookies; however, this may limit website functionality.

9. Complaints

If you believe your privacy has been breached, you may contact us in writing. We will investigate the complaint and provide a written response. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For any privacy-related queries, requests, or complaints, please contact:

Email: info@chagroup.com.au

Licence No: 00805L

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance, or operational practices. The most current version will be available on our website.